Microsoft MCP Learning Member Site is Broken
If you're an MCP, MCTS, MCITP or MCSE you probably visit the Microsoft MCP Member site to view or download your Microsoft transcript or to access your certification logos. Well, guess what? You can't. And you haven't been able to for that past 9 days. And you won't be able to for another 48 hours.I passed a marathon number of certifications this month (five in three weeks), gaining another three MCTS certs and my MCITP:Enterprise Messaging Administrator credential. After I got an email from Microsoft Learning last Wednesday that my exams had been recorded, I tried to access the logo builder to download my new certification logos. The website had me logout/login/logout/login and then gave the error displayed in the screenshot above.
I thought the problem may have been my home computer, so I tried it again from work and other computers over the next two days, but no go. I finally opened a ticket via email with the Microsoft Learning "Help Desk", which went like this:
- 5/23 - I opened the ticket and explain exactly what I did to reproduce the error
- 5/27 - MS asks for screenshots so they can "escalate the matter to the concerned department", which I immediately did
- 5/28 - MS asks for my PUID (part of my LiveID), which I immediately send to them
- 5/30 - MS sends a response saying that this is a known issue and will be fixed after 48 hours
Normally I wouldn't blog about this, but 11 days to fix this is unacceptable. The Microsoft certified professionals who work so hard to get these certifications rely on being able to prove that they've passed them.
Hopefully it'll be working by Monday. :(Labels: certifications, Microsoft
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posted by Jeff @ 1:39 PM
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4 Comments:
Congrats on passing all those certs - I got my mcse yesterday and was surprised to see the credit on the site today already. I did notice that when you log into the mcp site they now acknowledge there is a problem and ask for you to wait for the fix. One of my colleagues spent about 20 minutes on the phone the other day only to eventually be told it's a known problem!
Congratulations on your MCSE, Andy! That's quite an accomplishment.
It appears the problem has been corrected this morning. I'm able to access the logo builder and my transcript now.
It must have broken again. I am currently unable to access the site.
Today I visited the mcp site also, but still it's broken
gr,
Robbert
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