I passed a marathon number of certifications this month (five in three weeks), gaining another three MCTS certs and my MCITP:Enterprise Messaging Administrator credential. After I got an email from Microsoft Learning last Wednesday that my exams had been recorded, I tried to access the logo builder to download my new certification logos. The website had me logout/login/logout/login and then gave the error displayed in the screenshot above.
I thought the problem may have been my home computer, so I tried it again from work and other computers over the next two days, but no go. I finally opened a ticket via email with the Microsoft Learning "Help Desk", which went like this:
- 5/23 - I opened the ticket and explain exactly what I did to reproduce the error
- 5/27 - MS asks for screenshots so they can "escalate the matter to the concerned department", which I immediately did
- 5/28 - MS asks for my PUID (part of my LiveID), which I immediately send to them
- 5/30 - MS sends a response saying that this is a known issue and will be fixed after 48 hours
Normally I wouldn't blog about this, but 11 days to fix this is unacceptable. The Microsoft certified professionals who work so hard to get these certifications rely on being able to prove that they've passed them.Hopefully it'll be working by Monday. :(