New Article: Reply or Reply All - Controls, Options, and Best Practices

Wednesday, April 5, 2017


Since the dawn of email, organizations have struggled with the way that users reply to emails. Confusion (or worse) occurs when emails include groups, CC, BCC, internal, and external recipients. Choosing to use Reply All may release confidential information to the wrong people or cause mail storms between senders and recipients – sometimes bringing email servers to their knees.

When is it appropriate to use reply or reply all? In this article on the ENow Exchange & Office 365 Solutions Engine Blog (ESE) I’ll explain the best practices, what can be done to control this for both Exchange Server on-premises and Exchange Online, and what you can do to help end-users.